What Is Glass Software?
Did you know the global glass manufacturing market was worth $106.44 billion last year? According to Grand View Research, the industry is expected to grow at a compound annual growth rate of 5.2% from this year to 2030.
Are you involved in any component of the glass industry, such as an owner of a small business? If so, it's essential to know about the sector's growth potential and projections.
Business is fierce these days. If you're involved in the glass industry ecosystem, you'll want to find out how to be more efficient and productive.
Using glass software is one option. Keep reading to learn more about it.
Attract Qualified Leads
Buying glass software means equipping your business with customer and sales management features you need to run your business more efficiently.
One of the most important considerations for small businesses is lead generation. But what you really want are qualified leads from customers and consumers who are genuinely interested in your products and services.
Without the right tools, lead generation can be a time-consuming process. But glass software will facilitate the process and bring in qualified leads. Your customer care representatives will be able to follow up and book appointments.
When you find the right solution, you can set up forms inviting people to enter a wide range of data applicable to your business' products and services. For instance, you can incorporate measurements, photos, and videos.
The leads will come from motivated buyers looking to get a quote, book a consultation, or make arrangements for purchase and installation.
Get Paid Sooner
When you use glass software, you'll also get paid faster. After providing customers with detailed estimates for the requested deliverables, you can configure the solution to move to the following stages without needless delay.
Specifically, you can allow customers to give the go-ahead on estimates, arrange for any down payments required, and then make final payments after the orders are fulfilled to their satisfaction.
Automating the process ultimately means you'll get paid faster for services rendered.
Many small businesses struggle because customers don't pay on time. This can create cash flow problems that can have a crippling impact, and it can be stress-inducing to have to follow up with late-paying customers.
But using the right glass software can fix this issue. Projects drag on for unreasonably long periods, and customers can make payments online rather than having to visit your shop to do it in person. It's a win-win situation.
You can also use glass software to set up automated follow-ups. If your sales team members are doing follow-ups manually, chances are that some things will fall between the cracks.
And that's like leaving money on the table, since some motivated consumers will, if not followed up with within a reasonable amount of time, look elsewhere for the help they need.
Glass software means being able to check the status of all customer-company interactions so that customers get prompt service.
When the process is automated so that follow-up messages are sent via email or text, your sales team members will close more deals.
Better Customer Service
Getting glass software for your business can also help your employees provide better and more personalized customer service.
You'll be able to log customer requests, keep track of the status of customer queries, register what was discussed with customers, and generally stay on top of things from the initial contacts to the final resolutions.
In this digital era, consumers have options. So, they won't continue using your business if they don't feel their patronage is appreciated. Prioritizing customer service will ensure your customers get the level of service they expect.
Understand What's Happening Across the Business
When your business uses glass software, you'll understand what's happening across the entire enterprise. Getting a bird's eye view of your business provides a better perspective and will facilitate better decision-making.
Do you want to easily be able to see how much your company racked up in sales on any given day of the week? Do you want to know what days are the most profitable? Are you interested in looking at sales metrics?
Using glass software, you can check out daily sales tallies and sales metrics. But you'll also be able to generate reports. You can print out team reports if you want to see how your sales team members are doing.
Based on what you find, you'll know what's working and what needs tweaking. Glass software will enable you to run a more efficient and productive small business that boosts revenues and increases customer satisfaction.
You can also use glass software to facilitate better communication among the various departments and the different staff at your glass business. You can't allow things to fall between the cracks in these challenging economic times.
But that's exactly what can happen if you're not leveraging technology to facilitate collaboration among departments and employees.
Workers can communicate in a real-time setting when your company uses team messaging. Your staff can dialog and ensure everyone knows what's expected if things need to get done. Everyone will be held accountable.
Enter Digital Era
Many of your customers are used to doing things online in this digital area. That's why e-commerce is such big business. So, you need a website. But you must also be as accessible online as you are in your brick-and-mortar office.
Don't fall for the myth that only bigger companies need software. Whether a small operation or a larger enterprise, glass software brings many benefits.
Do You Need Glass Software?
As you can see, glass software can help your company do what it does better. You'll be at a competitive disadvantage if you don't use tech to your advantage.
You'll find that glass software offers features that are of the must-have variety rather than the nice-to-have variety.
You can differentiate your business and attract more clients. Running your business more efficiently is something glass software can help you do.
If you want glass software you can trust, check out our BidClips platform. But don't just take our word for it. Try out our demo to see what we mean.